Privacy Policy
Privacy Policy
MarkGrowth
1. Introduction
Welcome to MarkGrowth. We are an AI agency providing automated sales and support solutions to businesses, primarily travel agents and related service providers. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website at https://marksgrowth.com or use our services.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679. By using our website or services, you acknowledge that you have read and understood this policy.
2. Who We Are (Data Controller)
The data controller responsible for your personal data is:
Business Name: MarkGrowth
Address: Eskisehir, Turkey
Email: [email protected]
Website: https://marksgrowth.com
3. Information We Collect
We collect the following categories of personal data:
3.1 Information You Provide Directly
Full name
Email address
Messages, enquiries, or inputs submitted through contact or demo request forms
Payment information (processed securely via Stripe)
3.2 Information Collected Automatically
IP address and approximate location
Browser type and version
Pages visited and time spent on our website
Referral source (how you found our website)
Cookie identifiers and usage data (see Section 8 for our Cookie Policy)
3.3 Information We Do Not Collect
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. We do not use your data to train AI models, and we do not engage in fully automated decision-making that produces legal or similarly significant effects on you.
4. Legal Basis for Processing (GDPR)
Under the GDPR, we rely on the following legal bases to process your personal data:
Contract: Processing is necessary to deliver our services to you or to take steps at your request before entering into a contract.
Legitimate Interests: We process certain data (such as analytics and service improvement) based on our legitimate business interests, provided these are not overridden by your rights and interests.
Consent: Where required (such as for marketing communications and non-essential cookies), we will obtain your explicit consent before processing your data.
Legal Obligation: We may process data where necessary to comply with applicable laws, such as retaining payment records for tax and accounting purposes.
5. How We Use Your Data
We use your personal data for the following purposes:
To provide and deliver our AI agency services
To respond to enquiries, demo requests, and support tickets
To process payments securely via Stripe
To send service-related communications (confirmations, updates, invoices)
To send marketing communications, where you have provided consent
To analyse website usage and improve our services
To comply with legal and regulatory obligations
To protect against fraud, abuse, and security threats
We will never sell your personal data to third parties.
6. Third-Party Services We Use
We share data with trusted third-party service providers who help us operate our business. These providers are contractually bound to process data only on our instructions and in accordance with applicable data protection laws.
6.1 GoHighLevel
We use GoHighLevel as our CRM, website, and marketing automation platform. Your contact information and interaction data may be stored and processed within GoHighLevel. For more information, see their privacy policy at https://www.gohighlevel.com/privacy-policy.
6.2 Stripe
Payment processing is handled by Stripe, Inc. We do not store your payment card details on our servers. Stripe is PCI-DSS compliant. For more information, see https://stripe.com/privacy.
6.3 Google Analytics
We use Google Analytics to understand how visitors interact with our website. This involves the use of cookies and may collect anonymised usage data. For more information, see https://policies.google.com/privacy.
6.4 OpenAI / AI Providers
Our services are powered by AI tools including those provided by OpenAI. Inputs submitted through our services may be processed by these providers to generate responses. Your data is not used to train third-party AI models. For more information, see https://openai.com/privacy.
6.5 WhatsApp (Meta)
We may communicate with clients via WhatsApp as part of our service delivery. Messages sent via WhatsApp are subject to Meta's privacy policy, available at https://www.whatsapp.com/legal/privacy-policy.
7. International Data Transfers
MarkGrowth is based in Turkey, and we serve clients in the European Union. Some of our third-party service providers (including GoHighLevel, Stripe, Google, and OpenAI) are based in or process data in the United States.
Where personal data is transferred outside the European Economic Area (EEA) or Turkey, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or we rely on providers that have implemented equivalent protections under applicable transfer mechanisms.
By using our services, you acknowledge that your data may be transferred to and processed in countries outside your country of residence, including the United States.
8. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. We use the following categories of cookies:
Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.
Analytics Cookies: Used by Google Analytics to collect anonymised information about how visitors use our site. You can opt out of these.
Marketing Cookies: Used by GoHighLevel to track interactions and support our marketing activities. You can opt out of these.
When you first visit our website, you will be asked to consent to non-essential cookies. You can withdraw your consent or manage your cookie preferences at any time through your browser settings.
9. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:
Contact and enquiry data: Retained until you request deletion.
Client data (active): Retained for the duration of our business relationship and until deletion is requested.
Payment records: Retained as required by applicable tax and financial regulations (typically 7 years under Turkish law and EU standards).
Analytics data: Retained in accordance with Google Analytics data retention settings (typically 14 months).
When data is no longer required, it is securely deleted or anonymised. You may request deletion of your data at any time (see Section 10).
10. Your Rights Under GDPR
If you are located in the European Union or EEA, you have the following rights regarding your personal data:
Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal exceptions.
Right to Restriction: You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request that we provide your data in a structured, commonly used, machine-readable format.
Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may ask you to verify your identity before fulfilling your request.
If you are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority, or in the EU, with the relevant Data Protection Authority in your country of residence.
11. AI Data Handling
MarkGrowth uses artificial intelligence tools as part of its service offering. We want to be transparent about how AI intersects with your data:
No AI Training: Your personal data and any inputs you submit are not used to train, fine-tune, or improve any AI models, whether operated by us or by third-party providers.
No Automated Decision-Making: We do not use fully automated decision-making processes that produce legal or similarly significant effects on you without human involvement.
AI-Assisted Communications: Our platform may use AI to generate automated responses or follow-up communications on behalf of our clients. These are always delivered within the scope of the services you have requested.
Third-Party AI Processors: AI processing may involve third-party providers such as OpenAI. These providers are bound by data processing agreements and their own privacy policies.
12. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:
SSL/HTTPS encryption on our website
Secure payment processing via Stripe (PCI-DSS compliant)
Data protection measures provided by GoHighLevel's infrastructure
Restricted access to personal data on a need-to-know basis
Regular review of our security practices
Despite these measures, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant supervisory authorities as required by law.
13. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at [email protected] and we will delete it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on our website.
We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
MarkGrowth
Eskisehir, Turkey
Email: [email protected]
Website: https://marksgrowth.com
We aim to respond to all privacy-related enquiries within 30 days.